Hosted-Tech Privacy Policy

Last Updated: November 2025

Hosted-Tech (“Hosted-Tech,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy describes how we collect, use, store, share, and protect information when you use our websites, products, and services.

By accessing or using any Hosted-Tech service, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect information in three primary ways:

1.1 Information You Provide Directly

This includes information you voluntarily provide when purchasing or using our services, including but not limited to:

Name, email address, phone number
Billing and payment details
Service configuration details (server specifications, PBX settings, etc.)
Support requests, ticket conversations, and communication logs
Identity documents (when required for regulatory, fraud-prevention, or security purposes)

1.2 Information We Collect Automatically

When you use our websites, control panels, or hosting services, we may automatically collect:

IP addresses and general geolocation data
Server logs, VoIP call logs (non-content), and usage statistics
Browser type, device information, and operating system
Dates, times, and duration of access to services
Resource usage (CPU, RAM, bandwidth, disk I/O, storage)

We do not access customer data stored on servers unless required for support, security, maintenance, or legal compliance, and then only to the extent reasonably necessary.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

Payment processors and financial institutions
Fraud prevention and identity verification services
Domain registries and WHOIS services
Third-party carriers and upstream internet or VoIP providers

2. How We Use Your Information

We use personal and technical information for legitimate business purposes, including to:

Provide, activate, and maintain your services
Process payments, manage billing, and prevent fraud
Respond to support tickets and customer inquiries
Monitor system performance, security, and network health
Send important service updates, notices, and critical alerts
Improve services, optimize infrastructure, and enhance user experience
Comply with legal, regulatory, and industry obligations (e.g., DMCA, FCC, KYC, fraud prevention)

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

We may use cookies and similar technologies, such as:

Cookies and local storage
Analytics tools
Session identifiers
Security and authentication tokens

These tools help us support login sessions, detect fraud or abuse, customize content, and analyze usage of our website and services. You may disable cookies in your browser settings, but some features may not function properly.

4. Data Storage & Retention

Your information may be stored in:

U.S.-based data centers and hosted infrastructure
Cloud environments used for service delivery and backups
Encrypted backup systems used for system restoration and security

We retain data only for as long as necessary to:

Provide and maintain services
Comply with legal, tax, and regulatory requirements
Resolve disputes and enforce our agreements

Some account and billing data may be retained for a reasonable period after account cancellation, in accordance with applicable laws and business needs.

5. How We Protect Your Information

Hosted-Tech uses administrative, technical, and physical safeguards to help protect user data, including:

Encryption in transit (HTTPS/TLS, and SRTP for VoIP where supported)
Network security monitoring and intrusion detection
Access controls and authentication requirements
Segmented hosting environments
Firewalls, rate-limiting, and DDoS mitigations
Vendor security reviews and internal security procedures

While we strive to protect your information, no method of transmission or storage is completely secure. You are responsible for securing your accounts, passwords, and hosted environments.

6. Sharing & Disclosure of Information

We may share your information in limited circumstances as described below:

6.1 With Service Providers

We may share information with third-party providers who help us deliver our services, including:

Data centers and hardware providers
Upstream bandwidth carriers and ISPs
VoIP carriers and PSTN gateways
Payment processors and billing platforms
Email, DNS, and domain registrars
Monitoring, backup, and support tools

These providers are given only the information necessary to perform their services and are expected to protect your information.

6.2 For Legal or Safety Reasons

We may disclose information if we believe in good faith that doing so is necessary to:

Comply with applicable laws, regulations, legal processes, or government requests
Respond to lawful requests from law enforcement or regulatory agencies
Protect the rights, property, or safety of Hosted-Tech, our customers, or the public
Detect, prevent, or address fraud, abuse, security issues, or technical problems

We may also share anonymized or aggregated data that does not identify individual users.

6.3 Business Transfers

If Hosted-Tech is involved in a merger, acquisition, asset sale, or similar transaction, customer information may be transferred as part of the business assets, subject to appropriate confidentiality and privacy protections.

7. VoIP & PBX-Specific Privacy Considerations

For PBX and VoIP services, we may collect and process certain types of data, including:

Call metadata (numbers dialed, caller IDs, timestamps, call durations)
SIP logs and registration logs
Voicemail files and call recordings (only if you enable recording features)

We do not record or store call audio content unless call recording is explicitly enabled by you. You are responsible for using call recording features in compliance with applicable call-recording and privacy laws.

8. Your Rights & Choices

Depending on your location and applicable laws, you may have rights to:

Access and update your account information
Request correction of inaccurate information
Request deletion of certain non-essential data
Opt out of non-essential marketing communications

Certain data (such as billing records, security logs, or legally required VoIP logs) may need to be retained for compliance, fraud prevention, or legitimate business reasons and may not be fully deletable.

9. Children’s Privacy

Hosted-Tech does not knowingly provide services to or collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it as soon as reasonably possible.

10. Third-Party Websites & External Links

Our websites, control panels, or documentation may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

11. International Users

Hosted-Tech primarily serves U.S.-based customers. If you access our services from outside the United States, you understand and consent that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page and may provide additional notice as required. Your continued use of Hosted-Tech’s services after any changes are posted constitutes your acceptance of the updated policy.

13. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, you may contact us at:

Hosted-Tech Privacy Department
Email: privacy@hosted-tech.com
Website: https://hosted-tech.com

Privacy Policy