Support Services
Fast, Reliable Help — Wherever Your Business Needs It
At Hosted Technology Services, we provide flexible support options designed to keep your business running smoothly. From instant remote troubleshooting to nationwide on-site assistance and fully managed IT environments, our support services adapt to the way you work.
Explore our three pillars of support below.
Remote Support
When your team needs help fast, our remote support technicians are just a click away. Most issues can be resolved quickly without a site visit, saving you time and reducing downtime. Whether it’s software errors, email issues, connectivity problems, or application troubleshooting, our experts connect instantly and get to work.
Remote support is ideal for businesses that need immediate assistance without waiting for an on-site technician. With encrypted, secure remote tools and rapid response times, your staff always has a trusted expert available to solve problems efficiently and professionally.
On-Site Support
Some issues require hands-on attention — that’s where our nationwide on-site support steps in. From hardware replacements to network installations, cabling, office setups, and emergency repairs, our technicians bring professional service directly to your location.
On-site support is perfect for businesses with physical infrastructure needs, multi-office environments, or mission-critical equipment that must stay operational. Whether scheduled or urgent, our field technicians ensure your systems stay running and your workplace remains productive.
Fully Managed Services
For businesses that want total peace of mind, our Fully Managed Services provide complete oversight of your IT environment. We handle everything: monitoring, security, patching, support, backups, hardware management, cloud integration, and more — all for a predictable monthly rate.
With a dedicated support team acting as your outsourced IT department, you gain enterprise-level reliability without the cost of hiring full-time staff. Managed Services allow you to focus on running your business while we take care of every aspect of your technology.
Whether you need quick remote Support, skilled on-site technicians, or a fully managed IT partnership, our team is ready.